Customer satisfaction is of importance to us at Vita-Electric Skin & Hair®.
So, what about Exchanges?
We only replace items if they are defective or damaged in transit. Every care is taken via our third-party couriers to ensure safe, secure delivery however in the event, due to unforeseen circumstances your item should arrive defective/damaged, requiring an exchange of item, please contact us at firstname.lastname@example.org or (0)203-667-2724 for an immediate replacement. Please advise us no later than 24 hours upon receipt of delivery also sending to us a clear, concise cell phone snapshot picture evidenced to our email address to validate and warrant your replacement.
If you wish to make a return, please print the Vita-Electric® Return Form and include in original packaging.
We will arrange a free collection and replacement for you via DPD within the UK.
We do not refund any taxes or customs fees.
And for cancellations and changes?
We do not accept cancellations or changes once an order has been processed and/or shipped. If you have a question about your order, and no question is silly, please contact us at
(0)203 667 2724 or (+44) 07816 100 150
Out of Stock Items?
Our products are handcrafted in small batches. At times, we can run low on inventory. If an item is out of stock, we will contact you to discuss your options or refund you.
So, Vita-Electric® does not accept normal returns?
Yes, regrettably we cannot accept general returns other than damaged/defective products due to the nature of our organic, natural, unprocessed products and for sanitation purposes. All our products are organic, vegan, highly alkaline and dense with natural minerals, vitamins, and phytonutrients that came with mother nature. For this reason, as our ingredients are sourced from the very earth keeping our products in this state, and free from all synthetic chemicals, as it is the most natural highest organic produce in the marketplace and/so, therefore, we cannot accept general returns.
The quality of our produce is exceptional, and the costs involved to acquire our produce sources means we, unfortunately, cannot accept general returns presently. When in doubt, we strongly advise ordering a sample of our products as returns are unacceptable.
Samples are non-returnable.
Macerated Oil samples are not yet available. Coming soon!
Our 14 Day – 100% Money Back Trial Period.
14 Days to try with no Risk!
“If within 14 days you are not completely satisfied with any of our products, then we will give you your money back”!
Returning of the product/s are not required during our Money Back Guarantee Promotional Offers.
Please keep checking our homepage where this information will always be available as well as on our social platforms. We fully understand that anyone new to Vita-Electric® naturally may be quite hesitant to not attain the desired gains they envision. With this in mind, we have the following 100% Money Back Promotional Offers, running for a limited time to put your mind at ease…
Please note: Please read all ingredients carefully before placing an order. Your sensitivities are your responsibility.
And for Shipments?
All our shipments are dispatched with DPD using a Next Day Delivery service between Monday – Thursday for orders placed before 12 PM within England & Wales and a 2-day Delivery Service to Scotland, Northern Ireland & Isle of Wight and a 2-4 day service to Europe. All orders placed on a Friday before 5 PM will be delivered on a Monday within England & Wales and all orders placed at the weekend will be dispatched on the Monday on a Next Day service within England & Wales or a 2-day Delivery Service to Scotland, Northern Ireland & Isle of Wight.
Text message time windows will be sent to you on the day of delivery. Please ensure correct mobile numbers are supplied at time of placing orders. Shipments to the rest of world, please contact for verification.
Note: We provide FREE shipping for orders over the value of £99.00 to England & Wales and over £120.00 to Scotland, Isle of Wight & Northern Ireland.
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